TaskUs
B2B • SaaS • Finance
TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.
Bilingual Customer Care Specialist, Italian – English
October 22
🗣️🇮🇹 Italian Required
TaskUs
B2B • SaaS • Finance
TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.
📋 Description
• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; • Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels; • Navigate internal and external documentation and resources to provide world-class service; • Identify and escalate priority or unresolved issues to appropriate internal teams; • Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures; • Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues; • Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; • Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; • Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; • Participate in all mandated internal and external training and/or seminars; • Get to know, understand, and comply with TaskUs’ policies and procedures.
🎯 Requirements
• Fluent in Italian and English, both written and spoken • Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
🏖️ Benefits
• Competitive salary • Great benefits package • Professional growth opportunities with the chance to learn from many different functions • A fun and inclusive workplace
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