Learning Experience Consultant

October 30

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TaskUs

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B2B • SaaS • Finance

TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.

10,000+ employees

Founded 2008

🤝 B2B

☁️ SaaS

💸 Finance

💰 Private Equity Round on 2018-08

📋 Description

• Provide instructional design services to key functions: Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) • Analyze learning needs and determine a design for a particular project • Gather data for analyses by working with project members and departments • Collaborate with SMEs, stakeholders and other departments to finalize desired skills and level of expertise • Identify training objectives and performance targets • Define instructional design strategy and identify the best method to deploy learning • Build training curriculum/lesson plan and write storyboards/scripts • Write and script learning content for facilitators and participants • Facilitate Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions • Design and write assessments to measure learning and knowledge • Evaluate learning effectiveness through relevant data and suggest improvements

🎯 Requirements

• Bachelor’s degree or equivalent in Instructional Design or closely related course • A master's degree in Instructional Design, Distance Education or Educational Technology is a plus • 3-5 years designing learner-centered training programs and developing related training materials • 3-5 years conducting learning needs analyses to identify situations addressable by training solutions • Working knowledge of adult learning, instructional design, and evaluation principles and practices • Drafting measurable training goals and learning objectives (in all three learning domains) • Developing appropriate learning assessment strategies and instruments • Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications) • Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline) • Experience with E-Learning design principles, practices, and platforms (LMS)

🏖️ Benefits

• Competitive industry salaries • Comprehensive benefits packages • Commitment to a People First culture • Wellness programs • Internal mobility and professional growth opportunities