Project Manager

🔥 1 hour ago

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TaskUs

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2018-08

Healthcare • Logistics • Marketing

TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.

📋 Description

• Partner with people, clients, and stakeholders to understand needs and requirements and develop creative approaches • Own the project process from start to finish • Build project roadmaps, plans, and solutions • Research potential solutions with project teams • Manage stakeholder, client, and project team expectations • Perform detailed checks and manage sensitive timeframes • Handle day-to-day team and client communication • Coordinate closely with internal departments • Adapt to changing priorities and complete deliverables on time with limited supervision • Conduct deep-dive information-gathering sessions and collect client program requirements • Validate workflows and processes for incoming opportunities • Guide clients and provide process improvements throughout the implementation cycle • Troubleshoot process and operational discrepancies • Host clients and maintain client satisfaction and confidence throughout implementations • Remain accountable for project and launch success or failure, team performance survey responses, and client NPS feedback

🎯 Requirements

• Bachelor’s degree or equivalent business project management experience • BPO experience is a MUST • 5 years of experience in project management • 5+ years in operations and/or account management, working directly with clients • Excellent written and verbal communication skills • Strong problem-solving skills • Excellent attention to detail with a commitment to accuracy and quality • Self-starter willing to support project teams • PMP certification is a PLUS

🏖️ Benefits

• Competitive industry salaries • Comprehensive benefits packages • Employee well-being support • Wellness programs • Diversity and inclusion initiatives • Internal mobility opportunities • Professional growth and career development • State-of-the-art workspaces • Top-notch benefits • Occasional travel for meetings, conferences, or client engagements as per business needs