Team Leader – Desktop Support

🕒 May 26

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TaskUs

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

🤝 B2B

☁️ SaaS

💸 Finance

💰 Private Equity Round on 2018-08

B2B • SaaS • Finance

TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.

📋 Description

• Handling team of Remote technical support engineers, you will manage the day-to-day planning and operations of your team • You must be organized and be able to handle responsibility • Provide remote technical support to international clients via phone, email, chat, and remote desktop tools • Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and peripherals • Set up and configure VPN connections for secure remote access • Implement and support multi-factor authentication (MFA) solutions, including Yubikey • Document support tickets, solutions, and troubleshooting procedures in Jira or similar ticketing systems • Provide training and guidance to international end-users on IT best practices and procedures • Stay updated on emerging technologies and industry trends

🎯 Requirements

• Minimum of 2 years of experience as a team leader in remote desktop support, preferably with international clients • Proficiency in using remote support tools and technologies • Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently • Experience with MFA solutions, such as Yubikey, and VPN technologies • Excellent communication skills and cultural sensitivity to effectively interact with clients from diverse backgrounds • Ability to work independently and collaborate effectively in a remote team environment • Experience using collaboration tools like Slack for communication and Jira for ticket management.

🏖️ Benefits

• Competitive industry salaries • Comprehensive benefits packages • Well-being prioritization • Inclusive environment • Professional growth opportunities • Internal mobility encouragement