Customer Service Representative

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TAXWELL

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2003

Niche players, quality segment, over 20 years experience in international and national tax and corporate matters, tax and corporate lawyers, Supreme Court litigation, ex-Big4, close cooperation with renowned arbitrators and foreign counsel, autonomous steady growth

📋 Description

• Diagnose, troubleshoot, and resolve inquiries from tax professionals via phone, ensuring prompt and accurate solutions. • Interview end user to collect information about problem and lead user through diagnostic and troubleshooting procedures to provide resolution. • Provide comprehensive support by identifying, researching, isolating, and resolving the majority of user problems. • For intricate issues, partner with designated staff to facilitate appropriate advanced support and resolution. • Accurately document and track all customer interactions and resolutions for continuous improvement and follow-up on any unresolved problems timely. • Maximize positive relationships and customer experience through delivering exceptional, empathetic service in every interaction. • Adhere to established best practices, procedures, scripts, and direction provided by management. • Maintain consistent, reliable attendance and adherence to your schedule for all shifts.

🎯 Requirements

• Minimum of 3 years prior experience using Drake Software • Navigational awareness, critical thinking skills • Basic computer and keyboarding skills required • Strong customer service skills required • Ability to build rapport and demonstrate empathy with customers through friendly, courteous and helpful interactions • Strong verbal and written communications skills required (good grammar, active listening, voice and diction) • Strong reading comprehension and critical thinking skills required.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options