Customer Service Representative

Job not on LinkedIn

🕒 July 20

🇳🇱 Netherlands – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TAXWELL

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2003

⚖️ Legal

💸 Finance

💼 Consulting

Legal • Finance • Consulting

TAXWELL is a legal services firm specializing in international and national tax advice, litigation, mergers and acquisitions (M&A), and board room counseling. With over 20 years of experience, the firm consists of tax and corporate lawyers who are well-versed in Supreme Court litigation and have backgrounds in the Big Four accounting firms. TAXWELL is known for its niche focus and quality segment, boasting close cooperation with renowned arbitrators and foreign counsel while maintaining steady autonomous growth.

📋 Description

• Diagnose, troubleshoot, and resolve inquiries from tax professionals via phone, ensuring prompt and accurate solutions. • Interview end user to collect information about problem and lead user through diagnostic and troubleshooting procedures to provide resolution. • Provide comprehensive support by identifying, researching, isolating, and resolving the majority of user problems. • For intricate issues, partner with designated staff to facilitate appropriate advanced support and resolution. • Accurately document and track all customer interactions and resolutions for continuous improvement and follow-up on any unresolved problems timely. • Maximize positive relationships and customer experience through delivering exceptional, empathetic service in every interaction. • Adhere to established best practices, procedures, scripts, and direction provided by management. • Maintain consistent, reliable attendance and adherence to your schedule for all shifts.

🎯 Requirements

• Minimum of 3 years prior experience using Drake Software • Navigational awareness, critical thinking skills • Basic computer and keyboarding skills required • Strong customer service skills required • Ability to build rapport and demonstrate empathy with customers through friendly, courteous and helpful interactions • Strong verbal and written communications skills required (good grammar, active listening, voice and diction) • Strong reading comprehension and critical thinking skills required.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options