Consumer Order Management Specialist

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $19 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TDS Telecommunications LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1969

📡 Telecommunications

👥 B2C

🛍️ eCommerce

Telecommunications • B2C • eCommerce

TDS Telecommunications LLC is a leading provider of high-speed fiber internet, telephone, and television services. The company focuses on delivering reliable and affordable connectivity for both residential and business customers. With a commitment to community involvement and customer support, TDS is dedicated to enhancing the online experience through advanced technology and excellent service.

📋 Description

• Process Orders submitted for by the Consumer Wireline teams including ILEC Residential Porting In. • Manage order corrections and updates requests via multiple workqueues throughout order life cycle. • Make outgoing calls as necessary for order coordination or to communicate proactively with customers. • Keep up to date on all systems, procedures, products and services involved in consumer wireline order process. • Participate on special projects as assigned by MSCO CCO Leadership

🎯 Requirements

• Associates degree (or higher) -OR- 2+ years professional work experience -OR- current military service or prior military service with honorable discharge. • 3+ years customer service • 3+ years data entry experience • Working with Consumer products & services. • Excellent interpersonal communication skills (i.e., verbal, written, listening) • High level of accuracy and attention to detail. • Ability to establish and maintain excellent working relationships with peers within MSCO and TSD • Time management skills • Ability to adapt to rapid changes • Proactive problem-solving skills (i.e. customer complaints, order issues) • Manages multiple tasks & prioritizes well • Working knowledge of Contact Center Applications • Working knowledge of Microsoft Suite of products • Ability to type 45 words per minute • Experience in working in Team Environment

🏖️ Benefits

• Medical Coverage • Dental Coverage • Vision Coverage • Life Insurance • 401(k) Plan • Generous Vacation & Paid Sick Leave • Seven Paid National Holidays & One Floating Holiday • Paid Parental Leave (6 weeks after 12 months of employment) • Adoption & Surrogacy Assistance • Employee Assistance & Wellness Programs • Short-Term & Long-Term Disability • TDS Service Discounts • Education Assistance • Paid Volunteer Time