Flow Cytometer Systems Field Service Engineer

Job not on LinkedIn

November 1

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $87k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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TD SYNNEX

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Enterprise • SaaS • Telecommunications

TD SYNNEX is a global IT distributor and service provider offering a wide range of technology solutions, services, and products to enable business transformation. They provide advanced solutions in data centers, cloud computing, IoT, networking, security, and more, serving enterprise and client markets. Their offerings include a unique assortment of over 150,000 products, covering PCs, mobile phones, consumer electronics, and other innovative devices. TD SYNNEX also specializes in professional audiovisual solutions, design software distribution through their Datech division, and advanced computing components via their Global Computing Components division. The company emphasizes delivering end-to-end solutions with their extensive portfolio and expertise in modern IT infrastructure, analytics, and collaborative technologies.

10,000+ employees

Founded 1980

🏢 Enterprise

☁️ SaaS

📡 Telecommunications

📋 Description

• Install, modify, maintain, and repair flow cytometer systems, cell sorting equipment, and related laboratory instrumentation. • Configure and support digital products, middleware, and instrumentation integrations. • Diagnose and resolve technical issues onsite or remotely, replacing parts as needed. • Maintain accurate service records in compliance with SOPs and regulatory requirements. • Coordinate problem resolution to minimize downtime and maximize customer satisfaction. • Manage company assets, including tools, parts, and inventory. • Serve as the primary liaison between customers and the company, ensuring clear communication. • Support cross-departmental collaboration to improve service efficiency. • Perform corrective maintenance, installations, and performance assurance within targeted timelines.

🎯 Requirements

• Associate Degree in Biomedical Engineering or related field preferred. • 2–3 years of service and customer-facing experience; 1 year in engineering, medical, or science-related environments preferred. • Strong technical knowledge, problem-solving skills, and familiarity with automation/robotics systems. • Excellent communication, documentation, and interpersonal skills. • Proficiency with Microsoft Windows, Office, and PC/network troubleshooting. • Ability to work independently, adapt to new technologies, and escalate issues appropriately. • Experience in equipment calibration, data gathering, and service goal monitoring.

🏖️ Benefits

• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.