SiteOps Engineer

🕒 February 4

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TD SYNNEX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1980

🏢 Enterprise

☁️ SaaS

📡 Telecommunications

Enterprise • SaaS • Telecommunications

TD SYNNEX is a global IT distributor and service provider offering a wide range of technology solutions, services, and products to enable business transformation. They provide advanced solutions in data centers, cloud computing, IoT, networking, security, and more, serving enterprise and client markets. Their offerings include a unique assortment of over 150,000 products, covering PCs, mobile phones, consumer electronics, and other innovative devices. TD SYNNEX also specializes in professional audiovisual solutions, design software distribution through their Datech division, and advanced computing components via their Global Computing Components division. The company emphasizes delivering end-to-end solutions with their extensive portfolio and expertise in modern IT infrastructure, analytics, and collaborative technologies.

📋 Description

• Lead and manage incidents, ensuring correct triage, prioritization, investigation and resolution within SLAs • Perform root-cause analysis and collaborate with architects and developers on technical solutions for bugs • Ensure P1–P4 incidents are tracked, managed, and resolved within agreed SLAs • Identify recurring issues and platform trends to reduce incident volume and improve reliability • Act as change lead for bug fixes and operational improvements • Maintain high-quality incident and backlog management, ensuring accurate reporting and data hygiene • Mentor and support other SiteOps team members • Build strong working relationships with Security, DevOps, QA, Development, UX, Architecture, and Business teams • Continuously develop expertise in TD SYNNEX web solutions and operational processes • Support the in-house SiteOps development team with technical debt tasks to ensure a bug free platform

🎯 Requirements

• 3+ years’ experience developing or supporting web solutions using C# .NET • Solid understanding of incident and change management (ITIL v4 exposure is a plus) • Strong knowledge of C# (.NET Framework), ASP.NET MVC, and REST APIs • Experience using observability tools (e.g. Dynatrace, New Relic, Prometheus) • Experience with log analysis tools (e.g. Datadog, Graylog, Log Analytics, AppInsights) • Experience working in Agile/Scrum environments • Proven ability to lead incidents through to resolution • Comfortable working across distributed, multicultural teams • Fluent in English (written and spoken)

🏖️ Benefits

• Competitive compensation with annual salary reviews • Hybrid work (3 days at the office per week) • Comprehensive benefits including paid leave and retirement plans