Technical ITAM Analyst, Hardware, Discovery

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TD SYNNEX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1980

🏢 Enterprise

☁️ SaaS

📡 Telecommunications

Enterprise • SaaS • Telecommunications

TD SYNNEX is a global IT distributor and service provider offering a wide range of technology solutions, services, and products to enable business transformation. They provide advanced solutions in data centers, cloud computing, IoT, networking, security, and more, serving enterprise and client markets. Their offerings include a unique assortment of over 150,000 products, covering PCs, mobile phones, consumer electronics, and other innovative devices. TD SYNNEX also specializes in professional audiovisual solutions, design software distribution through their Datech division, and advanced computing components via their Global Computing Components division. The company emphasizes delivering end-to-end solutions with their extensive portfolio and expertise in modern IT infrastructure, analytics, and collaborative technologies.

📋 Description

• Support the day-to-day execution of IT Asset Management by collecting, maintaining, and validating asset data. • Identify risks and discrepancies, ensuring that ITAM processes are followed consistently. • Translate defined ITAM policies and processes into accurate operational data that supports compliance, cost control, and decision-making. • Use Flexera to identify and fix data discrepancies; ensure hardware models, serial numbers, and technical specifications are correctly categorized and mapped. • Monitor the health of Flexera agents and beacons across the global estate; identify blind spots where hardware is not reporting and work with local IT to restore visibility. • Act as the first point of contact for regional ITAM representatives; provide them with technical guidance on how to correctly update asset statuses and use the global toolset. • Perform regular reconciliations between Flexera and ITSM (EasyVista) to ensure hardware lifecycle states are synchronized. • Create technical reports on asset health, hardware age, and discovery coverage to help the Manager identify risks and areas for improvement. • Assist in the technical "offboarding" of equipment, ensuring that retired assets are properly decommissioned in the system and data is wiped/verified according to policy.

🎯 Requirements

• 2+ years of hands-on experience using Flexera One or FlexNet Manager (specifically the Hardware/ITAM modules). • Strong ability to investigate why a device is missing from discovery tools (checking logs, network connectivity, or agent status). • Familiarity with how tools like InTune, Nagios, or SolarWinds collect and report hardware inventory data. • Proficient in Excel (lookups and pivots are your best friends) and basic SQL to pull and compare datasets from different sources. • You have a natural instinct for spotting "bad data" (e.g., duplicate serial numbers or mismatched hardware specs). • Enjoy working with diverse teams across different time zones. • You are comfortable digging through complex data until you find the root cause of a technical discrepancy. • You can explain a technical process or a data requirement clearly to local IT staff who may have competing priorities.

🏖️ Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. • Grow Your Career: Accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses. • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.