Tealium
SaaS • Data Management • Enterprise
Tealium is a company that specializes in providing real-time customer data solutions and customer data platforms (CDPs). It offers a variety of products and services including real-time data collection, data management and storage, and predictive insights to enhance customer experiences and drive business outcomes. Tealium integrates seamlessly with existing marketing technology stacks through over 1,300 integrations. The company focuses on enabling businesses to deliver personalized, privacy-conscious customer experiences by utilizing high-quality, unified customer data. Tealium also emphasizes data security, compliance, and rapid deployment, providing tools for marketing, IT, and data analytics teams to harness the power of data for growth and loyalty, customer experience personalization, and more. With a presence in industries like healthcare, financial services, and retail, Tealium supports enterprises in leveraging data for competitive advantage.
Senior Customer Success Manager
October 15
Tealium
SaaS • Data Management • Enterprise
Tealium is a company that specializes in providing real-time customer data solutions and customer data platforms (CDPs). It offers a variety of products and services including real-time data collection, data management and storage, and predictive insights to enhance customer experiences and drive business outcomes. Tealium integrates seamlessly with existing marketing technology stacks through over 1,300 integrations. The company focuses on enabling businesses to deliver personalized, privacy-conscious customer experiences by utilizing high-quality, unified customer data. Tealium also emphasizes data security, compliance, and rapid deployment, providing tools for marketing, IT, and data analytics teams to harness the power of data for growth and loyalty, customer experience personalization, and more. With a presence in industries like healthcare, financial services, and retail, Tealium supports enterprises in leveraging data for competitive advantage.
📋 Description
• Acting as a trusted advisor and primary point of contact for a portfolio of accounts • Building relationships and driving incremental value, retaining and expanding customer use • Partnering with Tealium’s implementation team for successful deployment and engagement • Collaborating with Sales team to expand customer relationships and ensure renewal • Monitoring and reporting on customer health, planning for churn risk recovery • Implementing customer engagement strategies with Executive Business Reviews and Quarterly Business Reviews
🎯 Requirements
• 5+ years of experience in customer-facing roles such as Solutions Consulting, Customer Success, or Technical Account Management • Hands-on expertise with Customer Data Platforms (CDP) and Tag Management solutions strongly preferred • Strong technical acumen with working knowledge of web technologies, including JavaScript and APIs • Proven ability to build trust and credibility with senior customer decision-makers and key influencers • Genuine passion for delivering exceptional customer experiences and driving measurable business outcomes • Skilled at leading technical conversations and influencing stakeholders • Quick learner, capable of mastering complex technical concepts
🏖️ Benefits
• Tealium WOWs (Ways of Work) award winning culture • Tealium Mosaic, commitment to diversity, equity and inclusion • Tealium Cares, 15 hours of paid work time for volunteer activities annually • Tealium Connects (remote-first working) with new hire stipends for home office • Tealium Ownership, new hire equity grants • Tealium Time, robust paid time-off policy including extended paid parental leave • Healium, health and wellness programs for overall well-being • Tealium LIFT, professional development opportunities with 6,000 on-demand courses • Health and Related Benefits Programs offering market competitive benefits
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