Membership Operations Manager – Event Manager

🔥 2 hours ago

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Teamswell

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Teamswell is a nearshoring and talent-placement company that connects US companies with vetted, bilingual professional talent from Latin America. They provide end-to-end hiring services — sourcing, cognitive and language screening, cultural fit assessment, onboarding, payroll, compliance, and HR support — so hires function as full team members working in US time zones. Teamswell places roles across engineering, data & AI, security & IT, product, design, marketing, finance & admin, and customer operations, emphasizing quality, cost savings, and real-time collaboration.

📋 Description

• Coordinate all ongoing projects, initiatives, and deliverables, ensuring work progresses on schedule and nothing falls through the cracks. • Prioritize team workload to ensure resources are focused on the highest-value activities. • Manage employee and contractor timesheets. • Coordinate daily communications and facilitate recurring staff meetings. • Lead cross-functional communication and reporting, providing visibility into project status, risks, blockers, and outcomes. • Capture meeting action items, decisions, and follow-ups while ensuring accountability through completion. • Monitor organizational KPIs and maintain scorecards, ensuring accurate and timely reporting for leadership meetings. • Develop, maintain, and continuously improve the company's Operations Manual, Standard Operating Procedures (SOPs), workflows, and internal documentation. • Identify opportunities to improve operational efficiency through process optimization and automation. • Maintain repeatable operational systems that support business scalability. • Own CRM data integrity by maintaining accurate, current, and organized records. • Configure, maintain, and optimize HubSpot automations, workflows, dashboards, and reporting. • Administer company systems, software platforms, user licenses, and technology vendors. • Provision and deprovision user access while maintaining secure credential management and data privacy standards. • Maintain operational reporting dashboards and ensure organizational metrics remain current. • Coordinate onboarding and offboarding activities for employees and contractors, including account setup, system access, equipment coordination, and training schedules. • Cross-train across operational functions to provide business continuity and support during employee absences. • Monitor customer service and inbound response SLAs to ensure service standards are consistently achieved. • Own and manage the organization's rolling 12-month event calendar across all event formats, including webinars, networking events, member dinners, educational sessions, conferences, and special events. • Develop event concepts and content ideas in collaboration with leadership and members. • Maintain event production playbooks, templates, timelines, checklists, and standardized execution processes. • Coordinate all event logistics, including venue sourcing, speaker management, contracts, catering, audiovisual requirements, hospitality, and attendee experience. • Oversee day-of-event execution to ensure flawless delivery and exceptional member experiences. • Build and manage relationships with venues, vendors, sponsors, and external partners. • Coordinate sponsorship activities, including prospecting, contracting, fulfillment, invoicing, and relationship management. • Coordinate member-hosted events and speaking opportunities that increase member visibility and engagement. • Ensure members receive ongoing opportunities to participate as speakers, hosts, or contributors throughout the year. • Maintain accurate event records, attendance tracking, and event outcome reporting. • Conduct post-event evaluations, gather feedback, identify improvement opportunities, and update event playbooks accordingly.

🎯 Requirements

• Bachelor's degree in Business Administration, Operations Management, Marketing, Event Management, Hospitality, Communications, or a related field is preferred. • 4+ years of experience in Operations Management, Project Management, Membership Management, Community Management, Event Management, Customer Success, or similar operational leadership roles. • Proven experience coordinating multiple projects and managing cross-functional initiatives in fast-paced environments. • Experience planning, organizing, and executing professional events from concept through completion. • Experience managing vendors, sponsors, contracts, and external business relationships. • Hands-on experience with CRM platforms, preferably HubSpot. • Experience creating and maintaining workflows, automations, dashboards, and reporting. • Strong proficiency with Microsoft Office, Google Workspace, project management software, and collaboration platforms. • Experience maintaining operational documentation, SOPs, and internal knowledge bases. • Strong organizational, planning, and time management skills with exceptional attention to detail. • Proven ability to manage multiple priorities while consistently meeting deadlines. • Experience tracking KPIs, preparing operational reports, and supporting executive decision-making. • Ability to identify operational inefficiencies and implement scalable process improvements. • Excellent verbal and written communication skills in English. • Strong interpersonal skills with the ability to build relationships across leadership, members, vendors, sponsors, and external stakeholders. • Professional, customer-focused approach with exceptional problem-solving abilities. • Highly proactive with strong ownership and accountability. • Exceptional project coordination and execution skills. • Analytical mindset with a focus on continuous improvement. • Ability to work independently while collaborating effectively across teams. • Adaptable, resourceful, and comfortable managing changing priorities in a high-growth environment.