GSI Solutions Engineer

🕒 March 25

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TeamViewer

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 Series unknown on 2009-02

SaaS • B2B • Enterprise

TeamViewer is a software company that provides secure, cloud-based remote access, remote support, and digital employee experience (DEX) tools for IT teams and enterprises. Its platform combines remote control, endpoint monitoring and management, automated remediation, and augmented reality workflows for frontline operations — with integrations into systems like Microsoft Intune, ServiceNow, and Salesforce. TeamViewer targets businesses of all sizes with specialized enterprise offerings (Tensor, DEX, Frontline), emphasizing security, compliance, and scalable device management.

📋 Description

• Partner Technical Engagement & Solution Architecture • Collaborate directly with GSI/MSP partner product, engineering, and delivery teams to define service offerings built on TeamViewer’s capabilities • Lead service definition and solutioning workshops aligned to partner delivery frameworks • Design scalable architectures, deployment models, and API-based integrations tailored to managed service environments • Support rapid prototyping and MVP build to validate solutions ahead of full rollout • Service Enablement & Operational Readiness • Own technical onboarding for new MSP partners entering the Global MSP Program • Build and deliver hands-on training, architecture guides, playbooks, and reference designs • Guide partners through operational readiness milestones—from technical validation to in-market readiness • Collaborate with TeamViewer’s partner enablement and marketing teams to ensure technical messaging aligns to value • Internal Collaboration & Product Influence • Act as the technical voice of the MSP partner community, translating feedback into actionable insights for Product Management and R&D • Collaborate with internal Specialist Solution Engineering, Product Owners, and Platform Teams to shape feature roadmaps and improve integration pathways • Maintain an active feedback loop between strategic partners and TeamViewer’s internal roadmap

🎯 Requirements

• 5–8+ years in technical pre-sales, solution consulting, partner engineering, or technical enablement roles • Strong experience working with MSP or GSI partner ecosystems, ideally in digital workplace, DEX, IT operations, or remote support contexts • Deep understanding of modern ITSM platforms (e.g. ServiceNow, Freshworks), remote access tools, and automation frameworks • Demonstrated expertise in APIs, solution architecture, systems integration, and technical documentation • Comfortable working across highly matrixed global teams, both internally and with partners • Excellent communication skills with a strong ability to translate technical concepts into partner-ready collateral

🏖️ Benefits

• Onsite Onboarding in our HQ office for an optimal start • Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews • Premiums for the private pension plan ( BAV ) up to the maximum amount are topped up by TeamViewer • Public transport friendly offices • Special terms for local gyms • Access to Corporate Benefits platform with many discounts • Regular Team events and company-wide celebrations • Open door policy , no dress code rules, frequent all Hands and Leadership Lunches • Hybrid and Flexible work time with up to 50% home office • Work From Abroad Program allowing up to 40 days of work outside your contracting country • We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!