Customer Support Specialist – Performance, North America

🔥 14 hours ago

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Teamworks

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

⚽ Sports

☁️ SaaS

🤖 Artificial Intelligence

💰 $235M Series F - Teamworks on 2025-06

Sports • SaaS • Artificial Intelligence

Teamworks is a SaaS "Operating System for Sports" that unifies communication, roster and personnel management, scheduling, performance, coaching, compliance, inventory, nutrition, and other operations for professional, collegiate, Olympic/NGB, and military/tactical teams. The platform centralizes workflows, file sharing, automated processes, and AI-driven analytics (Teamworks Intelligence) to inform talent acquisition, roster construction, athlete evaluation, and game strategy. Teamworks serves thousands of teams and hundreds of collegiate departments and professional organizations worldwide, helping organizations coordinate staff and athletes, streamline operations, and improve performance.

📋 Description

• Become deeply knowledgeable about the Teamworks product suite • Own a queue of support tickets across AMS, Nutrition, and Strength & Conditioning, triaging and resolving issues based on severity and business impact. • Gain an understanding of our customers' challenges and needs in order to troubleshoot and solve complex problems in a prompt and friendly manner. • Fulfill technical requests including workflow configuration, dashboard and visualization building, third-party integration setup, data uploads, template creation, workflow customization, and general troubleshooting. • Communicate clearly and responsively with customers, owning all correspondence from initial contact through resolution. • Handle sensitive information, including athlete health data, and enforce data security measures to protect all information. • Coordinate with internal stakeholders across Product and Engineering to surface bugs and customer feedback, providing thorough documentation when escalating, and ensuring products are improving and customer needs are being met. • Contribute to internal process improvements that keep team KPIs healthy as the business scales. • Participate in a rotating schedule for weekend coverage during high-stakes customer projects.

🎯 Requirements

• Hands-on experience building and using Teamworks performance products in a professional or collegiate performance environment • Background in sports performance: sports science, strength & conditioning, nutrition, athletic training, or a related field. • Strong familiarity with athlete management systems, medical software, and/or Teamworks AMS. • Demonstrated ability to solve complex problems independently and with urgency, often without a complete set of information. • Data literacy: ability to manage and structure performance data, recognize patterns and anomalies, and apply that insight to troubleshooting and workflow construction. • Experience with Salesforce, JIRA (or other ticketing/support systems), MS Excel, and G-Suite. • Comfortable handling sensitive athlete health data with sound judgment and adherence to data security practices. • Bachelor's degree. • Experience in the athletics industry, collegiate or professional. (Even better if) • Experience with data analysis and visualization tools such as R, Python, Tableau, or similar. • Bilingual (Spanish is a plus).

🏖️ Benefits

• Offers Bonus