IT-Support Specialist

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November 24

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teccle group

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IT Services • Digital Transformation • SaaS

teccle group is a digital transformation partner specializing in IT services for businesses. They offer tailored solutions, ensuring agile and personalized support to clients in navigating their digital journeys. With over 100 specialists, teccle group emphasizes the significance of collaboration and innovative IT solutions to reduce complexity and enhance user experiences.

501 - 1000 employees

Founded 2020

☁️ SaaS

📋 Description

• Remote support for approximately 300 tax consulting and auditing firms • Structured ticket handling, analysis and direct communication • DATEV support focusing on troubleshooting, installations, updates, performance optimization, print solutions and system integrations • Handling 1st- and 2nd-level support requests via phone, the ServiceNow ticketing system and remote support tools • Administration of the Microsoft 365 environment (including Exchange Online, Teams, SharePoint, OneDrive) • Support on security issues and managed workplace topics • Setup, configuration and troubleshooting of Swyx telephone systems • Documentation of solutions, processes and support cases in Confluence

🎯 Requirements

• Several years of experience in IT support, ideally in small and medium-sized businesses or IT service providers • Confident use of ticketing systems (e.g. ServiceNow) and remote support tools such as TeamViewer or NinjaRMM • Administration and troubleshooting of Windows Servers from version 2019 • Confident handling of Active Directory, Group Policy (GPO) and Windows Terminal Servers in a Citrix environment • Knowledge of Microsoft Windows and Office, especially Windows 10/11, Office 365 and user and rights management in a corporate context • Basic knowledge of Microsoft 365 administration, for example in Exchange Online, user administration, MFA or SharePoint • Ideally experience with Intune, PowerShell or managed services • Technical understanding in areas such as networking, VPN, firewall, remote desktop • Knowledge of DATEV, Swyx or Confluence is an advantage • Service-oriented, strong communication skills and reliable • Fluent German language skills

🏖️ Benefits

• 30 days of vacation • Flexible working hours with core hours and up to 25 days working within the EU per year • Certifications, individual training and room for your development • Modern working environment and clear structures • Competitive salary, JobRad (company bicycle program), company pension plan and support via myEAP