Payments Acquiring Support Analyst – Cards

🕒 April 28

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TechBiz Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

Recruitment • Software Development • Consulting

TechBiz Global is a leading recruitment and software development company that specializes in connecting businesses with top-tier talent across 28+ countries. They serve clients from startups to major enterprises, providing expertise in hiring key roles in industries such as FinTech. In addition to talent acquisition, TechBiz Global offers comprehensive software development services to turn clients' visions into reality, powering digital transformations with expert engineers. The company also provides strategic CTO consulting services and flexible outstaffing and outsourcing solutions, helping businesses manage growth and optimize technology processes. Recognized as a top IT recruitment and consulting firm, TechBiz Global is dedicated to delivering personalized and innovative solutions to its clients, ensuring they have the tools necessary for success.

📋 Description

• Act as the central point of contact for assigned clients in relation to client raised requests. • Manage clients’ requests in a timely and cost-effective manner, adhering to client SLAs. • Take ownership of the overall progress and resolution of an assigned portfolio of support issues. • Involved with the delivery teams in relation to requirements gathering of change requests. • Provide product setup and configuration for deliverables or to resolve live production issues. • Drive problem management efforts within the support remit, conducting root cause analysis and implementing preventative measures.

🎯 Requirements

• Do you have at least 2 years of Business Support Analyst experience? * Yes No • Do you have direct experience in card payments? * Yes No

🏖️ Benefits

• Provide ongoing production support to clients, ensuring timely and effective resolution of incidents and problems. • Participate in out of office hours support as necessary, in line with applicable SLAs. • Participate in the review of the detailed test cases with QA team to ensure it meets client requirements and represent end-users in the UAT phase. • Supports end clients during UAT, ensuring timely progress so to achieve the agreed release date.