Service Support Representative – Days

🔥 3 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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TechFlow, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

⚡ Energy

🚗 Transport

🏛️ Government

Energy • Transport • Government

TechFlow, Inc. is a 100% employee-owned company specializing in a range of advanced technological fields. The company provides innovative services that include digital services, energy and mobility solutions, and operations and maintenance for both government and commercial sectors. TechFlow prides itself on cutting-edge innovation and a personal touch, ensuring partnerships built on trust and respect. The company is involved in driving change through advanced data analysis, evident in its work with the Transportation Security Administration to improve equipment maintenance at federal airports. With a strong focus on future-proofing investments, TechFlow leverages the latest technologies to lead organizations into a sustainable future, emphasizing net-zero goals and energy-saving technologies.

📋 Description

• Work independently on a high productivity team • Process requests and inquiries reported by stakeholders via telephone, email, or web, in a timely manner, with professional and grammatically correct responses • Update ticketing system based on contract requirements • Review and validate reports daily for accurate data and metrics • Provide troubleshooting support for phones, applications, and database issues • Respond promptly to stakeholder inquiries • Keep detailed records of stakeholder interactions, transactions, comments and complaints • Communicate and coordinate with colleagues as necessary • Provide feedback on the efficiency of the stakeholder service process • Ensure stakeholder satisfaction and provide professional stakeholder support • Maintain a positive, empathetic and professional attitude toward stakeholders at all times

🎯 Requirements

• High school diploma • 2+ years of experience in service support role • Experience with ticketing systems, data, and validating tickets for quality metrics • Experience responding directly to customers and field support verbally and in writing • Ability to work a flexible schedule including overnight support (hours may vary) and holidays. • Must have reliable high-speed internet to support remote work, and timely communication. • Must be able to obtain a Public Trust Clearance and comfortable in waiting a processing period of up to 60 days prior to start date • **Preferred Qualifications** (good to have)** • Basic understanding of troubleshooting skills/steps • Tier 1 service experience

🏖️ Benefits

• Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines) • 401k plan with Roth option. • Eligibility for an employer match. • Immediate vesting • Paid time off • Holidays – 11 paid holidays per year • Comprehensive medical, dental, and vision plans • Company-paid Life & AD&D insurance plan • Employee Assistance Program • Wellness Resources • Company-paid training and development program • Voluntary benefits include: • Life & AD&D Insurance for employee, spouse, and children • Short-term and long-term disability (per plan guidelines) • Legal Shield and Identity Theft protection plans • Pet Insurance