Technogym
Wellness • Healthcare Insurance • Fitness
Technogym is a global leader in the fitness and wellness industry, dedicated to promoting a healthy lifestyle through innovative training solutions. The company designs and manufactures a wide range of fitness equipment and wellness services, encouraging individuals and communities to embrace physical activity as part of their daily routines. With a strong presence in over 150 countries, Technogym focuses on sustainability and is committed to creating products that not only enhance physical health but also contribute to a better quality of life.
Customer Service Assistant II – After Sales
6 days ago
🗣️🇧🇷🇵🇹 Portuguese Required
Technogym
Wellness • Healthcare Insurance • Fitness
Technogym is a global leader in the fitness and wellness industry, dedicated to promoting a healthy lifestyle through innovative training solutions. The company designs and manufactures a wide range of fitness equipment and wellness services, encouraging individuals and communities to embrace physical activity as part of their daily routines. With a strong presence in over 150 countries, Technogym focuses on sustainability and is committed to creating products that not only enhance physical health but also contribute to a better quality of life.
📋 Description
• Answer customers' technical support calls, emails and chat messages; • Provide timely and accurate solutions to technical issues, ensuring customer satisfaction; • Schedule field technician visits for on-site diagnostics; • Receive notifications of customer problems and, with the support of internal systems, identify the parts required for proper repair; • Track case progress and keep the customer informed at all times.
🎯 Requirements
• High school diploma; • Experience in customer service; • Familiarity with technologies and tools such as HelpDesk; • Basic Excel skills.
🏖️ Benefits
• Commuter allowance (Vale Transporte) • Meal/Food allowance • Porto Seguro Medical Plan • Porto Seguro Dental Plan • Group life insurance • 50% contribution toward language courses • Birthday day off • Access to TotalPass with coverage for up to 3 dependents • Extended maternity and paternity leave
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