Senior IT Support Engineer

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TechnologyAdvice

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

🛍️ eCommerce

📱 Media

Marketing • eCommerce • Media

TechnologyAdvice is a media and technology company that provides insights and recommendations on business-to-business (B2B) technology products and services. The company specializes in helping organizations make informed purchasing decisions by offering expert analysis and comparisons of various software solutions including HR software, CRM, project management tools, and business intelligence systems. Through data-driven analysis and extensive research, TechnologyAdvice aims to simplify the technology buying process and provide valuable resources for businesses looking to implement new digital solutions.

📋 Description

• Own day-to-day, hands-on IT support and operations across APAC, including ticket management, technical troubleshooting and strategic projects • Investigate complex or unfamiliar issues, identify root causes and determine the best path forward • Partner with the US-based IT team to coordinate priorities and maintain consistent support practices • Configure and support networks, Google Workspace, device-management platforms and cloud-based systems across Mac and Windows environments • Improve onboarding, offboarding, security and access-management processes • Manage APAC hardware procurement, inventory, shipping, receiving, repairs, replacements and upgrades • Manage courier, repair and technology-vendor relationships • Identify recurring issues and process gaps, recommend improvements and lead projects through completion • Communicate with technical and non-technical stakeholders

🎯 Requirements

• 4+ years of IT experience across end-user support, security, networks, remote environments and access management • 1+ year of leadership experience through project ownership, technical leadership, mentoring, process improvement or senior-point-of-contact responsibilities • Experience in a SaaS-centric environment using Office 365 or Google Workspace, Slack, MDMs and cloud-management tools • Experience supporting 400+ team members • Experience supporting Mac and Windows end users • Strong troubleshooting and critical-thinking skills • Ability to investigate unfamiliar issues, identify root causes and determine appropriate solutions • Strategic thinking and ability to anticipate challenges and recommend operational improvements • Demonstrated ownership and sound judgment • Ability to communicate risks and determine when escalation is appropriate • Excellent verbal and written communication skills for technical and non-technical audiences • Organized and detail-oriented, able to manage multiple priorities and adapt quickly • Reliable access to established courier services, shipment centers and computer repair providers • Currently authorized to work in the Philippines at hire and throughout employment • Pre-employment screening required

🏖️ Benefits

• Mentorship programs • Leadership academies • Opportunities to shape company culture and DEI initiatives • Flex Fridays, including a full or half day off on Fridays • Remote-first culture and work from home • 14 days of annual paid time off • Philippine government-declared holidays • 5 additional paid-time-off days after 1 year • Philippine statutory benefits: SSS, PhilHealth, and HDMF • Corporate HMO Plan for full-time Philippine employees after two months of tenure • Monthly rice subsidy • Headspace app access • Speaker series bonus • 40-hour work week flexibility