Call Center Supervisor

Job not on LinkedIn

September 11

🌴 South Carolina – Remote

Although this job is listed in South Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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TechOp Solutions International

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Security • Government • Enterprise

TechOp Solutions International is a company that provides a dynamic and unique blend of operational and technical expertise. They specialize in offering comprehensive solutions by being more operational than technologists and more technical than operators, which allows them to deliver distinctive services. With decades of experience, TechOp Solutions has worked with federal, state, local, and private organizations, including the Department of Homeland Security, the United States Marine Corps, and the Department of Defense, helping them prepare for and respond to security threats. They offer a team-oriented work environment with competitive salaries and benefits, promoting both professional and personal growth for their associates.

51 - 200 employees

🔐 Security

🏛️ Government

🏢 Enterprise

📋 Description

• TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client. • Remote position, but candidate must reside in the Columbia, SC metropolitan area • Participate in efforts to improve overall performance • Supervise and manage overall contact center operations • Workforce Management and schedule management • Quality assurance • Performance management • Reinforce training and coaching contact center agents • Direct customer support, when needed • Engage with client and respond to Government requests • Other duties, as assigned

🎯 Requirements

• HS diploma (or equivalent) is required. • 4 years of contact center experience • 2 years of contact center supervisor experience • Must be able to obtain and maintain government agency suitability requirements as a condition of employment • A reliable, hard-wired internet connection is required