Technical Support Analyst III

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

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🗣️🇧🇷🇵🇹 Portuguese Required

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Logo of TecHub

TecHub

51 - 200 employees

Founded 2021

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

TecHub is a flexible coworking and managed office provider in Lahore offering shared workspaces, dedicated offices, enterprise-grade custom office solutions, and short-term options like day passes and virtual offices. The company also operates event and podcast studios, meeting rooms, and media/shoot spaces, and hosts networking and tech-focused events to support startups and growing teams. TecHub emphasizes modern facilities, community collaboration, and tailored workspace services with booking and tour options for businesses at different stages.

📋 Description

• Provide Level 1 technical support to customers • Manage physical and logical networks, including the configuration and maintenance of switches and access points • Monitor the availability and performance of IT infrastructure using tools such as Zabbix, PRTG, or Nagios • Open tickets for network and server incidents • Provide technical support and maintain the corporate environment • Join the remote customer support team

🎯 Requirements

• Technical or undergraduate degree (completed or in progress) in Computer Networking, Information Technology, Computer Engineering, or a related field • Proven experience with network infrastructure, servers, and technical support • Strong knowledge of TCP/IP networks, VLANs, routing, firewalls, and VPNs • Administration of Windows and Linux servers • Knowledge of enterprise network equipment, including switches, routers, and access points • CCNA (Cisco Certified Network Associate) certification required or currently in progress

🏖️ Benefits

• Profit-Sharing Program • Meal Voucher • Health Insurance • Dental Insurance • Tuition Assistance • Gympass • Childcare Assistance • Birthday Day Off • Life Insurance • Pharmacy Discount Program • Access to the Corporate University platform • Development and certification opportunities • Competitive benefits package • Participation in strategic infrastructure and technology projects

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