Implementation Success Manager – Onboarding Trainee

Job not on LinkedIn

🔥 3 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

⚪️ Entry-level

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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TecnoSpeed TI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

🔌 API

📚 Education

API • Software • Education

TecnoSpeed TI is a technology company that develops integrated solutions aimed at simplifying the software development process for programmers. They offer various APIs for financial transactions, document management, and communication, as well as educational resources and community support through initiatives like the Casa do Desenvolvedor. TecnoSpeed focuses on automation and efficiency, enabling developers to spend more time on innovative projects rather than repetitive tasks.

📋 Description

• Manage the initial contact with new clients in accordance with the onboarding plan established during the sales process • Organize and participate in meetings with new clients to align expectations • Develop a deep understanding of the client and the stakeholders involved in the implementation process • Teach product functionality and provide clear, practical technical support • Drive platform adoption and ensure customers recognize its value from the outset • Manage a portfolio of clients via WhatsApp, support tickets, and meetings • Identify churn risks early, flag them to the CSM, and propose retention strategies

🎯 Requirements

• Knowledge of customer service and collaboration tools, such as Google Docs, Sheets, Slides, Calendar, Salesforce, and Zendesk • Familiarity with onboarding, implementation, or support processes • Knowledge of APIs and basic integrations • Strong ability to lead meetings and training sessions, including kickoffs, technical alignment meetings, and check-ins • Courses and/or certifications in Customer Success are a plus • Knowledge of data analysis and performance metrics is a plus • Currently pursuing a degree in Technology, Systems Analysis and Development, or a related field is a plus • Knowledge of CRM systems is a plus • Familiarity with business rules related to digital signatures, marketplaces, and WhatsApp-based communication applications is a plus • Desired competencies: work management, emotional intelligence, communication, customer focus, innovation, collaboration, expertise, and proactivity

🏖️ Benefits

• Flexible schedule with a 40-hour workweek (with core hours from 9:00 a.m. to 5:00 p.m.) • Remote work • Home office allowance • Corporate University, development paths, career plan, Individual Development Plan (IDP), ongoing training, and constructive feedback • Courses, certifications, and support for professional growth • Flexible Benefits Card • Copay health insurance with Unimed or PAM options • Copay dental insurance with Odontoprev coverage • Amar.Elo Program featuring weekly content on mental and emotional health • Affordable online therapy at exclusive rates • High-quality equipment • Birthday day off plus a voucher • Happy hours, celebrations, and recognition programs • Management practices recognized by GPTW, CMMI, and FIA Employee Experience

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