Trainee Technical Consultant, NFSe

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TecnoSpeed TI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

🔌 API

📚 Education

API • Software • Education

TecnoSpeed TI is a technology company that develops integrated solutions aimed at simplifying the software development process for programmers. They offer various APIs for financial transactions, document management, and communication, as well as educational resources and community support through initiatives like the Casa do Desenvolvedor. TecnoSpeed focuses on automation and efficiency, enabling developers to spend more time on innovative projects rather than repetitive tasks.

📋 Description

• Handle low-complexity client requests, aiming to teach how to resolve the reported issue and enable the client to act autonomously if the issue recurs (Chat, Ticket) • Assist with problem simulations and customer scenario testing • Create improvement and bug-fix requests for the Product Owner (PO) • Create or identify the need for improvements in support documentation and/or products to reduce customers' need to contact support • Assist with validations and testing when required to support development • Prepare product usage demonstrations to facilitate client integrations, speeding up time-to-production and improving understanding of our products.

🎯 Requirements

• Enjoy working in customer support • Basic knowledge of electronic tax documents • Basic programming logic • Availability for on-call duties when necessary • Basic knowledge of NFSe is a plus • Basic knowledge of databases (SQL) • Basic knowledge of REST APIs • Work management • Emotional intelligence • Communication • Customer focus • Innovation • Collaboration • Knowledge • Proactivity

🏖️ Benefits

• Flexible schedule with a 40-hour workweek (core hours 9:00 AM to 5:00 PM) • Employment model: remote (home office) • Home office allowance • Corporate University, development tracks, career plan, Individual Development Plan (PDI), training and feedback • Investment in career development with courses and certifications • Flexible Benefits Card: Mastercard with meal allowance and flexible balance to use as you prefer • Co-pay Health Plan: options with Unimed or PAM, with payroll deduction or charged to the flexible benefits card • Co-pay Dental Plan: Odontoprev coverage, with payroll deduction or charged to the flexible benefits card • Amar.Elo program (weekly content on mental/emotional health) • Investment in mental health through online therapy at exclusive/affordable rates • High-quality equipment • Special birthday gift • Happy hours, celebrations and recognition events • Award-winning management: Work at a company recognized for excellent management practices, with awards such as Great Place To Work (GPTW), CMMI, FIA Employee Experience, and innovation and agility awards