Technical Support Analyst III

Job not on LinkedIn

🕒 October 13

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tecnoset

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1991

🤝 B2B

🔧 Hardware

🏢 Enterprise

B2B • Hardware • Enterprise

Tecnoset is a Brazilian IT services and solutions company that provides outsourced technology infrastructure and device-management offerings. With more than 30 years of experience, the group delivers DaaS (Device-as-a-Service), PCaaS, printing outsourcing, hardware distribution and IT operational services to organizations in healthcare, education, government, retail, logistics, industry and other sectors. Tecnoset positions itself as a B2B partner that optimizes IT operations, increases productivity and reduces costs through managed hardware, printing services and tailored enterprise IT solutions.

📋 Description

• Provide Level 1 technical support to customers • Manage physical and logical networks, including the configuration and maintenance of switches and access points • Monitor the availability and performance of IT infrastructure using tools such as Zabbix, PRTG, or Nagios • Open tickets for network and server incidents • Provide technical support and maintain the corporate environment • Join the remote customer support team

🎯 Requirements

• Technical or undergraduate degree (completed or in progress) in Computer Networking, Information Technology, Computer Engineering, or a related field • Proven experience with network infrastructure, servers, and technical support • Strong knowledge of TCP/IP networks, VLANs, routing, firewalls, and VPNs • Administration of Windows and Linux servers • Knowledge of enterprise network equipment, including switches, routers, and access points • CCNA (Cisco Certified Network Associate) certification required or currently in progress

🏖️ Benefits

• Profit-Sharing Program • Meal Voucher • Health Insurance • Dental Insurance • Tuition Assistance • Gympass • Childcare Assistance • Birthday Day Off • Life Insurance • Pharmacy Discount Program • Access to the Corporate University platform • Development and certification opportunities • Competitive benefits package • Participation in strategic infrastructure and technology projects

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