Infrastructure Reliability Engineer

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October 17

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Tecsys Inc.

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Healthcare • SaaS • Logistics

Tecsys Inc. is a leading provider of supply chain management software and services designed to streamline operations in various industries. Known for its expertise in Warehouse Management Systems (WMS), Tecsys serves sectors including healthcare, distribution, 3PL, retail, and e-commerce. The company's Elite and Omni platforms offer comprehensive solutions for inventory management, transportation management, and order fulfillment. With a focus on healthcare supply chain integration, Tecsys helps organizations achieve high efficiency, cost savings, and improved patient care through innovative technology solutions.

501 - 1000 employees

Founded 1983

☁️ SaaS

📋 Description

• Collaborate with other engineering teams to support services before they go live through activities such as system design consulting, platform and software framework development, capacity planning, and launch reviews. • Continuously innovate by identifying weak points, proposing creative solutions, and leading initiatives that simplify, scale, and strengthen the platform. • Maintain services once they are live by measuring and monitoring availability, latency, and overall system health. • Ensure optimized observability: improve and expand monitoring and alerting using Datadog; define SLOs/SLIs and create actionable dashboards that drive reliability outcomes. • Develop and promote automation: enhance internal tools, IaC frameworks, and pipelines (Terraform, GitLab CI/CD) to reduce manual intervention and enable self-healing systems. • Scale systems sustainably through automation and by fostering changes that improve reliability and velocity. • Practice blameless incident management and post-incident analysis. Lead post-incident reviews (RCA) and identify long-term fixes that improve stability, reliability, and the developer experience. • Implement monitoring, logging, alerting, and SLA reporting. • Create and maintain technical documentation. • Implement, maintain, and evolve SRE best practices. • Act as incident commander during incidents: coordinate cross-team response, manage communications, and ensure rapid service restoration.

🎯 Requirements

• Participate in on-call rotation for incident escalation • Occasional travel (quarterly on-site visits, conferences - less than 10%)