Business Central Support Team Lead – Managed Services

🔥 12 hours ago

🌐 Ireland, United Kingdom – Remote

🇮🇪 Ireland – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

✨ Business Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKenable Ltd

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

TEKenable Ltd. is a technology consulting firm specializing in AI, data transformation, and cloud solutions to facilitate business transformation. With expertise in Microsoft platforms such as Dynamics 365 and Power Platform, TEKenable offers tailored solutions in areas including data analytics, cyber security, and the Internet of Things (IoT). The company is committed to delivering innovative digital solutions that enhance revenue, reduce costs, and empower employees, supporting clients across various sectors including healthcare, finance, and manufacturing.

📋 Description

• Lead, coach and develop a team of Business Central Functional and Technical Consultants • Provide technical guidance and day-to-day leadership across support and change activities • Support performance reviews, development planning and capability growth • Own the technical and functional direction for Business Central within the Managed Services practice • Ensure delivery teams follow ITIL-aligned Incident, Problem and Change Management processes • Monitor SLA, KPI and service performance metrics and drive corrective actions • Act as the senior escalation point for complex Business Central support issues • Maintain knowledge bases, runbooks, SOPs and support documentation • Advise customers on Microsoft release waves, upgrades and Business Central roadmaps • Act as the primary escalation contact for Business Central managed service customers • Participate in Monthly and Quarterly Service Reviews • Present service performance, SLA adherence, improvement initiatives and risks • Work with customers, technical teams, practice leadership and service management to ensure outstanding service delivery

🎯 Requirements

• 5+ years' experience working with Microsoft Dynamics 365 Business Central • Strong functional and technical understanding of Business Central solutions • Previous experience leading, mentoring or coordinating consultants or support teams • Experience operating in a Managed Services, ERP Support or Consulting environment • Knowledge of Business Central ISV solutions such as Continia, Jet Reports, Insight Works and Power BI • Excellent communication, stakeholder engagement and presentation skills • Ability to demonstrate TEKenable’s values of resilience, heartfelt service, always striving, and insatiable curiosity

🏖️ Benefits

• Remote work from anywhere in Ireland or the UK • Laptop and any additional equipment needed • Flexible working hours around core business hours, subject to line manager approval • Comprehensive health insurance stipend • Employee pension scheme • Regular company trips, events and activities • Professional growth and architecture development opportunities • Exposure to international projects and clients • Diverse technology exposure across Microsoft, Salesforce and low-code platforms