Senior Staff Product Manager – Transformation

🔥 22 hours ago

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Tekion Corp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤖 Artificial Intelligence

💰 $250M Series D on 2021-10

Automotive • SaaS • Artificial Intelligence

Tekion Corp. is a technology company that focuses on revolutionizing the automotive retail industry through its advanced cloud-based platform. It seamlessly connects the entire automotive ecosystem, providing solutions for dealerships, manufacturers, and enterprises with a focus on consumer experience and operational efficiency. By leveraging AI-driven technology, Tekion offers personalized, end-to-end digital retail solutions that optimize customer interactions through machine learning. Tekion's platform includes features like CRM, advanced analytics, eSign, online payment, delivery technology, and personalized selling tools. It also prioritizes security and compliance, adhering to strict standards such as ISO 27001 and SOC2 Type II. Tekion enables automotive businesses to streamline operations, increase customer loyalty, and maximize profitability while providing superior service across all channels.

📋 Description

• Act as the primary voice of dealer operations within product discussions. • Review and challenge product decisions to ensure they reflect enterprise dealer group needs. • Lead the connection between retail operations and accounting within the ARC platform. • Drive transformation-first engagement with enterprise customers. • Develop operational blueprints and transformation frameworks. • Engage with senior stakeholders during key phases of the product cycle. • Own the retail and operational perspective for UK and Canadian markets.

🎯 Requirements

• Act as the primary voice of dealer operations within product discussions, bringing deep, credible retail experience to every conversation about platform design and prioritisation. • Serve as a subject matter expert on complex operational domains including sales administration, vehicle stock management, retail accounting integration, and the handoff points between front-of-house and back-office processes. • Partner with Tekion's product leadership to provide structured input into the ARC platform roadmap, ensuring international market nuances — particularly UK and Canadian regulatory, tax, and workflow differences — are reflected in product direction. • Review and challenge product decisions where proposed approaches would create operational friction or fail to reflect how enterprise dealer groups actually work. • Lead the thinking on how retail operations and accounting should connect within the ARC platform, reducing the friction that enterprise groups typically experience at the boundary of front-end sales and back-office financial processes. • Define and document how stock management — from vehicle ordering and part-exchange to stocking plans and aged inventory — should be handled within a modern, integrated platform at scale. • Identify integration gaps and misalignments between retail and accounting workflows, and work collaboratively across product, engineering, and implementation teams to address them systematically. • Build the standards and reference models that allow large enterprise dealer groups to adopt the platform confidently, with a clear view of how complex operational scenarios are handled. • Drive a transformation-first engagement model with prospective and existing enterprise customers — leading with platform capability and operational best practice rather than collecting lists of legacy-system requirements. • Develop transformation frameworks, operational blueprints, and change readiness tools that help enterprise dealer groups understand what operating on ARC looks like at steady state. • Engage directly with senior operational and finance stakeholders at dealer groups during pre-sales, onboarding, and post-go-live phases, building the credibility and trust that complex transformations demand. • Feed real-world implementation and adoption insights back into the product cycle, closing the loop between what customers experience and what the platform delivers. • Own the retail and operational perspective for UK and Canadian markets, building a detailed understanding of how market-specific dynamics — franchise agreements, VAT/GST treatment, stocking structures, OEM relationships — affect platform requirements. • Develop a scalable model for international retail operations insight that can extend to additional markets as Tekion's international footprint grows. • Represent Tekion externally at industry events, dealer group forums, and OEM discussions where operational expertise and transformation credibility are required.

🏖️ Benefits

• Competitive compensation and generous stock options • 100% employer-paid top-of-the-line medical, dental and vision coverage • Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper • Work on the latest and coolest technologies – everything is home-grown and built ground-up • A dynamic work environment with a strong sense of community and collaboration • The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy • Exciting opportunities for career growth and development