Cash Applications Specialist I

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

B2B • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Apply customer payments accurately and timely from various payment sources including checks, ACH, wires, credit cards, and electronic remittance files. • Research and resolve routine unapplied and misapplied cash transactions by reviewing customer accounts, invoices, and payment details. • Review remittance documentation and supporting information to ensure accurate payment allocation. • Investigate payments with incomplete or missing remittance information and escalate complex issues appropriately. • Perform daily reconciliation activities to ensure payments are accurately balanced to supporting documentation. • Submit and track routine adjustment requests requiring account reconciliation. • Maintain accurate transaction records within ERP and cash application systems. • Respond to internal inquiries from Billing, Collections, Finance, and other business partners within established service level expectations. • Contact internal and external customers for additional information to enable timely payment applications. • Follow established SOX controls and accounting policies related to cash application activities. • Meet assigned productivity, quality, and accuracy expectations. • Support month-end close activities and assigned cash application deadlines. • Identify opportunities to improve processes and reduce manual activities. • Provide backup support to team members as needed.

🎯 Requirements

• 1+ years of experience in cash application, accounts receivable, accounting operations, or related financial processing role. • Understanding of basic accounts receivable concepts including payments, invoices, credits, and debits. • Strong attention to detail and accuracy in transaction processing. • Ability to research discrepancies and identify appropriate resolutions. • Basic proficiency with Microsoft Excel (sorting, filtering, formulas). • Strong written and verbal communication skills. • Ability to manage multiple priorities in a deadline-driven environment. • Ability to learn multiple financial systems and business processes. • Understanding internal controls and compliance requirements. • Experience with ERP systems such as Oracle Cloud Fusion, Microsoft Great Plains, Bill.com, or similar financial platforms. • Experience working in healthcare, technology, or high-volume transaction environments. • Experience with bank portals and electronic payment processing. • Associate or Bachelor’s degree in Accounting, Finance, or related field. • Exposure to process improvement initiatives.

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events