Field Product Support

🔥 15 hours ago

🇮🇹 Italy – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Product Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teledyne Technologies Incorporated

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1960

🎖️ Defense

🏭 Manufacturing

🏥 Healthcare

Defense • Manufacturing • Healthcare

Teledyne Technologies Incorporated is a company that provides advanced technologies to sense, transmit, and analyze information for various industrial growth markets. The company offers products and solutions in areas like digital imaging, aerospace and defense, electronics, environmental monitoring, oceanographic research, energy, medical imaging, and pharmaceutical research. Teledyne is known for its innovative technologies such as the FLIR's Ladybug Systems for 360-degree spherical vision and the FLIR Boson Thermal Camera Module. The company is involved in scientific missions, including space exploration projects with NASA, and aims to contribute to industrial growth through its engineered systems and advanced instrumentation.

📋 Description

• Manage on-field product support for all customers, including OEMs (shipyards) and dealer network • Help colleagues manage problems related to Raymarine/FLIR products • Diagnose and resolve problems to ensure complete customer satisfaction • Provide field-based technical support for Raymarine, Raymarine Commercial, FLIR, Maretron, and Octoplex products • Support customers across Italy and other territories managed by Raymarine Italia, including Slovenia, Croatia, Greece, and Malta • Act as the main point of contact for technical assistance and after-sales support • Collaborate with internal Customer Service and technical teams to resolve complex cases • Participate in trade shows, exhibitions, product demonstrations, and promotional events • Maintain relationships with OEMs, dealers, installers, and end users

🎯 Requirements

• Technical or scientific qualification (degree or secondary school diploma) • Strong analytical and troubleshooting skills • Good understanding of electrical and electronic systems • Excellent interpersonal and communication skills • Ability to build strong relationships with customers and colleagues • Proactive approach with strong initiative and self-motivation • Good level of English • Proficient with IT systems and standard computer applications • A passion for boating and the marine industry (desirable) • Previous experience supporting technical products or marine electronics (desirable) • Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce • Ability to travel regularly throughout Italy and occasionally to other European countries within the Mediterranean region

🏖️ Benefits

• Competitive salary and benefits package • Opportunities for ongoing learning and professional development • Collaborative and supportive culture that values teamwork, creativity, and problem solving • Exposure to innovative technologies where hardware, software, and cutting-edge R&D come together under one roof