Telefónica Tech
1001 - 5000 employees
🔒 Cybersecurity
🤖 Artificial Intelligence
Cybersecurity • Cloud • Artificial Intelligence
Telefónica Tech is a leading company providing comprehensive digital transformation solutions. They offer a range of services including Data & AI, Cyber Security, Cloud, Business Applications, and Modern Workplace solutions. Telefónica Tech works with industries such as Public Sector, Healthcare, Financial Services, Insurance, Manufacturing, and Retail to enhance their digital capabilities and ensure efficient, secure, and innovative operations. The company is committed to corporate social responsibility and employs advanced technology to support resilient, scalable, and secure digital solutions for its clients.
Service Delivery Manager
Job not on LinkedIn
🕒 May 7
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Telefónica Tech
1001 - 5000 employees
🔒 Cybersecurity
🤖 Artificial Intelligence
Cybersecurity • Cloud • Artificial Intelligence
Telefónica Tech is a leading company providing comprehensive digital transformation solutions. They offer a range of services including Data & AI, Cyber Security, Cloud, Business Applications, and Modern Workplace solutions. Telefónica Tech works with industries such as Public Sector, Healthcare, Financial Services, Insurance, Manufacturing, and Retail to enhance their digital capabilities and ensure efficient, secure, and innovative operations. The company is committed to corporate social responsibility and employs advanced technology to support resilient, scalable, and secure digital solutions for its clients.
📋 Description
• Acting as a primary point of contact for clients • Managing service delivery to ensure high-quality support • Facilitating regular service review meetings with clients • Collaborating with technical teams to identify service enhancements • Driving service improvements through structured problem management • Ensuring seamless communication and alignment between teams • Supporting onboarding processes for new clients • Monitoring and reporting on service performance • Addressing and resolving any client concerns
🎯 Requirements
• Experience in application support service • Client advocacy and relationship management • IT Service Management (ITIL framework) • Incident, problem, and change management • Service reporting and performance analysis • Stakeholder communication and engagement • Service improvement and proactive problem resolution • Cross-functional team collaboration
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development
Apply Now
