VP of Deployment – Customer Operations

Job not on LinkedIn

🔥 26 minutes ago

🇺🇸 United States – Remote

💵 $200k - $275k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Teleo

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

💰 $12M Series A on 2022-06

Construction • Artificial Intelligence • Enterprise

Teleo is a tech startup focused on revolutionizing the construction industry with its innovative full stack solutions for heavy equipment. It provides a universal retrofit kit that utilizes a robust mesh network, allowing for remote controlled and semi-autonomous operation of machines such as dump trucks and loaders. Through its remote command center, Teleo enhances site productivity, offers safer and more comfortable working conditions, and provides improved operational visibility through real-time analytics. This technology addresses labor shortages by enabling one operator to oversee multiple devices, enhancing efficiency and performance on construction sites. Partnering with firms like John Deere, Teleo is expanding its impact globally through a strategic dealer network, aiming to transform operator environments with machine learning and AI technologies.

📋 Description

• Own the entire customer journey following contract execution. • Lead customer onboarding, deployment planning, site readiness assessments, and commissioning activities. • Coordinate networking infrastructure deployment, machine retrofits, operator training, acceptance testing, and production go-live. • Ensure every customer deployment meets operational, schedule, quality, and safety objectives. • Serve as the executive owner responsible for successful customer outcomes. • Build long-term relationships with customer executives and operational teams. • Lead customer business reviews and monitor customer health metrics. • Identify opportunities for fleet expansion and long-term strategic partnerships. • Design and build the systems, processes, and tools required to scale deployments globally. • Partner closely with the CEO and executive leadership team on operational strategy and company growth. • Provide operational insights and customer feedback to influence product direction and strategic priorities. • Recruit, develop, and lead world-class teams spanning deployment operations, program management, field operations, commissioning, and customer success.

🎯 Requirements

• 10+ years of progressively responsible leadership across deployment operations, customer operations, field operations, implementation, customer success, program management, or related functions. • Proven track record leading customer-facing operational organizations. • Experience managing complex deployments involving hardware, software, networking, and field operations. • Demonstrated ability to build scalable operational processes and organizations. • Strong cross-functional leadership skills with experience coordinating engineering, manufacturing, product, and customer-facing teams. • Excellent customer-facing communication and executive relationship management skills. • Strong analytical, organizational, and operational problem-solving capabilities. • Comfortable operating in an early-stage environment with ambiguity, limited resources, and rapid iteration. • Willingness to travel regularly to customer sites.

🏖️ Benefits

• 100% Employer paid Health, Dental and Vision Insurance for you and your families • Life Insurance (Employer Paid) • Ability to participate in the companies 401k program (Matching) • Unlimited PTO policy with an enforced 2 week minimum • Equity Package • Work / Home Office Stipend • Global Entry • 16 Week Paid Parental Leave • Monthly Health and Wellness Stipend