Bilingual Customer Service Representative – Spanish/English

Job not on LinkedIn

November 20

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Teleperformance

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B2B • Business Services • Recruitment

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruiter

📋 Description

• As a Bilingual Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. • Manage a high volume of inbound and outbound calls and other customer contacts in a timely and professional manner. • Address and resolve customer complaints and inquiries regarding billing statements, payments, and account adjustments. • Contact customers with overdue accounts to solicit payment or negotiate realistic payment plans, while adhering strictly to the Fair Debt Collection Practices Act (FDCPA) and other relevant regulations. • Troubleshoot and provide updates on service problems and outages, escalating complex technical issues to the appropriate departments (e.g., L2 or L3 support). • Review customer accounts, identify problems, and process necessary changes, credits, or service disconnections/reconnections as required. • Maintain accurate and detailed records of all customer interactions and transactions within the CRM system. • Utilize strong problem-solving skills to find effective solutions and provide accurate information about products, services, and policies. • De-escalate situations involving dissatisfied customers, remaining calm and professional under pressure. • Collaborate with other departments to ensure timely and thorough resolution of customer issues. • Strive to meet and exceed individual and team performance metrics (KPIs) such as call volume, resolution time, and customer satisfaction ratings.

🎯 Requirements

• High School Diploma or equivalent. • Minimum of 6 months of customer service experience. • Must be 18 years of age or older. • Ability to type at least 25 words per minute. • Comfortable with desktop computer systems and have general knowledge of Windows-based systems. • Customer service and/or sales experience preferred. • College degree preferred but not required.

🏖️ Benefits

• Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs