Contact Center Account Manager

Job not on LinkedIn

🕒 May 19

🌵 Arizona, Connecticut, +4 more states – Remote

🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruiter

B2B • Business Services • Recruitment

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Project management including team leadership • Compile specifications, requirements and other program specific documentation from the client • Write creative copy for interactive voice response scripts • Track and manage scope, schedule and costs for project implementation • Manage tasks and deliverables from client to technical resources • Review both new and existing IVR programs for script to system accuracy and effective sales approach • Analyze client reports and make suggestions to optimize scripts and/or offers • Identify potential application and process improvements • Provide excellent customer service to internal and external clients • Prepare monthly billing documentation • Prepare documentation for client business reviews • Develop monthly revenue projections for each client • Perform other related duties and assignments as required and as assigned by supervisor or other management • Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately

🎯 Requirements

• Must be at least 18 years old • Bachelor’s degree or significant equivalent experience as an Account Manager in the contact center industry • 2 to 4 years of experience as an account manager, account coordinator or project manager preferably working with IVR applications or in the contact center industry • Minimum requirement of intermediate Microsoft Office skills (i.e., Word, Excel, Power Point, etc.) • Overnight travel approximately four times per year • Excellent attendance history is required • Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit checks

🏖️ Benefits

• Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs