Customer Service Representative

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Teleperformance

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B2B • Business Services • Recruitment

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruiter

📋 Description

• Provide customer service with regard to the installation, operation and maintenance of products and applications as well as answer other types of inbound customer queries. • Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company. • Troubleshoots and resolves technical issues using established diagnostics tools and procedures. • Escalates customer issues as required. • Responsible for accurate data input using prescribed applications. • Work collaboratively as a team with a goal to achieve a high-quality standard. • Work in a high-volume call contact center answering an average of 100 calls or more. • Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Proactively offer appropriate solutions that create high customer satisfaction.

🎯 Requirements

• Must be at least 18 years of age • Full time availability • Excellent home internet hardwired - Wifi is not permitted • Excellent verbal and written communication skills in English and French • Excellent computer skills

🏖️ Benefits

• Work from home • Paid Training • Employee referral program - $500.00 for every referral hired • Excellent medical, dental and benefits plans • Great perks on everyday products and services with Canada's leading employee perk program • Internal career advancement opportunities