Teleperformance
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
Customer Success Specialist - Mandarin
Job not on LinkedIn
May 2
Teleperformance
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
📋 Description
• CSS represents the brand, the culture, and the values of the client • Your attitude and how you behave will determine how our client is perceived by its customers • It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times • Customer concerns must be handled positively and professionally • Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers • Support customers to place online orders with the client • Provide timely support to customers through available communication channels (inbound phone calls and email) • Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times • Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty • Identify and escalate priority issues through appropriate channels as and when necessary • Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience • Maintain and improves quality of service by sharing suggestions and recommendations • Keep job knowledge and skills up to date by attending training and continuously learning • Meet all key performance indicators set by the company and client • Adhere to the policies and procedures set by the company and client
🎯 Requirements
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) • Minimum of 6 months work experience in customer support in any industry. • Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field • Call centre experience is not a ‘must’ but would be a distinct advantage.
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