French Speaking Customer Support

Job not on LinkedIn

🕒 September 20

🇧🇦 Bosnia and Herzegovina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Support and advise customers via phone, email, and chat • Provide detailed information about products and services • Process inquiries and cases to ensure clear and successful resolution • Accurately document customer interactions and transactions in the system • Ensure high customer satisfaction through excellent and premium service • Work as a certified Coffee Specialist supporting a premium Nestlé Group client in the food and beverage industry • Work scheduled shifts Monday–Saturday between 08:00 and 19:00 • Complete a 4-week onboarding program at the Sarajevo office

🎯 Requirements

• Fluent French proficiency at C2 level • English proficiency at B2 level is an advantage • Permanent residence in Bosnia and Herzegovina required for home-office employment • Strong communication skills, reliability, and commitment • Willingness to learn and ability to work in a team • Good computer literacy • Stable internet connection with minimum 10 Mbps download and 5 Mbps upload speeds • Antenna routers and 5G routers are strictly prohibited

🏖️ Benefits

• Permanent full-time contract, 40 hours per week • Immediate full-time contract effective from day one of training • Paid comprehensive 4-week onboarding at the Sarajevo office • Accommodation, transport, and all training expenses fully covered during onboarding • Performance bonuses • Extra pay for working on public holidays or voluntary overtime • Remote home-office work • Shift schedules published 2 weeks in advance • Two days off per week

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