German/English Gaming Support Agent

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5CA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🤝 B2B

🎮 Gaming

B2B • Gaming

5CA is a customer experience (CX) and technical support outsourcing company that provides multilingual, remote customer and player support services — with a strong focus on the gaming industry. The company emphasizes a fully remote workforce (100% work-from-home since 2005), supports major gaming clients for 20+ years, and hires roles such as Gaming Support Agent, Customer Support Agent, and Tech Support Agent across many countries and languages.

📋 Description

• As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. • You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. • You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager. • Take assisted training modules that help you grow, develop, and improve your skills as you work. • You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

🎯 Requirements

• You speak German at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum) • You are located in Albania, Bosnia, Egypt, Georgia, Kosovo, Paraguay, Serbia or Turkey. • You have in-depth gaming knowledge and love anything related to video games • You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop • You are a fast learner, take initiative and excel at troubleshooting • You have a dedicated quiet workspace located within your residence • (Optional) Experience in a Customer service environment is a plus.

🏖️ Benefits

• The flexibility to work 100% remotely with no wasted commute time and travel costs • A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients • A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness • Innovative digital tools and comprehensive training, with access to our library of online training courses • Various learning and career development initiatives throughout the year • Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few