German/English Gaming Support Agent

🕒 July 27

🌐 Bosnia and Herzegovina, Serbia, +1 more countries – Remote

🇧🇦 Bosnia and Herzegovina – Remote 🇷🇸 Serbia – Remote 🇹🇷 Turkey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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5CA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🤝 B2B

🎮 Gaming

B2B • Gaming

5CA is a customer experience (CX) and technical support outsourcing company that provides multilingual, remote customer and player support services — with a strong focus on the gaming industry. The company emphasizes a fully remote workforce (100% work-from-home since 2005), supports major gaming clients for 20+ years, and hires roles such as Gaming Support Agent, Customer Support Agent, and Tech Support Agent across many countries and languages.

📋 Description

• Handle customer support issues for an assigned game studio • Help players with account and technical issues • Resolve purchase- and gameplay-related queries • Work with a team of agents under the guidance of a Team Lead and Operations Manager • Complete assisted training modules to grow and improve skills • Stay current on the client's newest projects, updates, past releases, and branding • Help players continue enjoying the games they love

🎯 Requirements

• German at an advanced level (C1 minimum) • English at an intermediate level (B2 minimum) • Located in Bosnia and Herzegovina, Serbia, or Turkey • In-depth gaming knowledge and interest in video games • Own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch, or a modern gaming PC/laptop • Fast learner, takes initiative, and excels at troubleshooting • Dedicated quiet workspace within the residence • Minimum internet speed of 15 Mb/s download and 15 Mb/s upload with international latency below 120 ms • Minimum 8 GB RAM • Windows 11 (all editions except Windows S Mode), or macOS 13.0 or newer • Processor with a CPU Mark of at least 9220, such as Intel i5-8400 or stronger; 8th Gen Intel or newer, or 2nd Gen Ryzen or newer • GPU with a G3D Rating of 4806, such as GTX 760 or stronger • Smartphone for two-factor authentication running Android 10.0 or newer, or Apple iOS 16.0 or newer

🏖️ Benefits

• The flexibility to work 100% remotely with no wasted commute time and travel costs • A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients • A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages • Innovative digital tools and comprehensive training, with access to an online training course library • Various learning and career development initiatives throughout the year • Fun employee engagement activities • Participation in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, and Women of 5CA