Teleperformance
10,000+ employees
Founded 1978
🤝 B2B
🎯 Recruiter
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
Helpdesk, IT Support – Employee
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇩🇪 German Required
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Teleperformance
10,000+ employees
Founded 1978
🤝 B2B
🎯 Recruiter
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
📋 Description
• Handling IT incidents for business clients (hardware, software, network, access rights) • Working with the ticketing system: creating, prioritizing, tracking, and escalating tickets in accordance with SLAs • Support for business‑critical applications and coordination with external service providers when necessary • Professional customer communication and clear, easy‑to‑understand explanations of technical solutions • Maintaining documentation and knowledge bases • Proactive system monitoring
🎯 Requirements
• You are IT‑affine and have basic knowledge of using PCs, smartphones, tablets, printers, etc. • You know what is meant when the term IT security is mentioned • Terms such as network, Windows client, access management, and collaborative software sound exciting to you • Your English and Serbian language skills are strong enough that reading and learning technical material in these languages is no problem for you • You tend to work accurately, take responsibility, and approach tasks in a solution‑oriented way • You are reliable and place great value on teamwork
🏖️ Benefits
• Full‑time contract • Paid training • Fixed salary with the opportunity to earn monthly bonuses • Additionally paid night shifts and additional compensation for work on bank holidays • Professional and personal development opportunities with a globally active market leader • International colleagues in a pleasant working atmosphere • A 100% home‑office workplace
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