Teleperformance
10,000+ employees
Founded 1978
🤝 B2B
🎯 Recruiter
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
Helpdesk / IT Support – Employee (m/f/d)
Job not on LinkedIn
🕒 May 27
🗣️🇩🇪 German Required
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Teleperformance
10,000+ employees
Founded 1978
🤝 B2B
🎯 Recruiter
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
📋 Description
• Handling IT incidents for business customers (hardware, software, network, access rights) • Working in the ticketing system: creating, prioritizing, tracking and escalating tickets according to SLAs • Supporting business-critical applications and, if necessary, coordinating with external service providers • Professional customer communication and clear explanation of technical solutions • Maintaining documentation and knowledge bases • Proactive monitoring of systems and responding to alerts
🎯 Requirements
• Basic knowledge of using PCs, smartphones, tablets, printers, etc. • Familiarity with IT security concepts • Knowledge of networking, Windows client, access management, and collaboration software • C1-level proficiency in German and English • Accuracy, personal responsibility, and a solution-oriented working style • Reliability and ability to work in a team
🏖️ Benefits
• Permanent (open-ended) employment contract • Full-time position • Paid training • Fixed salary with the opportunity to earn monthly bonuses • Additional compensation for night shifts and work on public holidays • Professional and personal development opportunities with an internationally active global market leader • International colleagues in a pleasant working atmosphere • Fully remote position (100% home office)
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