Teleperformance
10,000+ employees
Founded 1978
🤝 B2B
🎯 Recruiter
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
Helpdesk, IT Support – Employee
Job not on LinkedIn
🕒 May 27
🗣️🇩🇪 German Required
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Teleperformance
10,000+ employees
Founded 1978
🤝 B2B
🎯 Recruiter
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
📋 Description
• Handling IT incidents for business clients (hardware, software, network, access rights) • Working with the ticketing system: creating, prioritizing, tracking, and escalating tickets in accordance with SLAs • Supporting business‑critical applications and coordinating with external service providers when necessary • Professional customer communication and clear, easy‑to‑understand explanations of technical solutions • Maintaining documentation and knowledge bases • Proactive system monitoring
🎯 Requirements
• You are IT‑savvy and have basic knowledge of using PCs, smartphones, tablets, printers, and similar devices • You understand the concept of IT security • Terms like networking, Windows client, access management, and collaboration software interest you • You have strong English and Serbian skills and can comfortably read and learn technical documentation in both languages • You work precisely, take responsibility, and approach tasks with a solution‑oriented mindset • You are reliable and highly value teamwork
🏖️ Benefits
• Full‑time contract • Paid training • Fixed salary with the opportunity to earn monthly bonuses • Paid night shifts and extra compensation for work on public/bank holidays • Professional and personal development opportunities with a globally active market leader • International colleagues in a friendly working environment • 100% remote / home‑office position
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