Teleperformance
10,000+ employees
Founded 1978
🤝 B2B
🎯 Recruiter
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
Helpdesk, IT Support – Specialist (m/f/d)
Job not on LinkedIn
🕒 March 27
🗣️🇩🇪 German Required
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Teleperformance
10,000+ employees
Founded 1978
🤝 B2B
🎯 Recruiter
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
📋 Description
• Handling IT incidents for business customers (hardware, software, network, access rights) • Working with a ticketing system: creating, prioritizing, tracking and escalating tickets according to SLA • Supporting business-critical applications and coordinating with external service providers when necessary • Professional customer communication and clear explanation of technical solutions • Maintaining documentation and knowledge bases • Proactive system monitoring and responding to alerts
🎯 Requirements
• You are IT-savvy and have basic knowledge of using PCs, smartphones, tablets, printers, etc. • You understand what is meant when the term IT Security is mentioned • You find terms like network, Windows client, access management and collaborative software interesting • Your German and English skills are strong enough to read and learn technical material in these languages • You tend to be precise, take responsibility and work in a solution-oriented manner • You are reliable and place a high value on teamwork
🏖️ Benefits
• Permanent employment contract • Full-time position • Paid training • Fixed salary with the opportunity to earn monthly bonuses • Professional and personal development at an internationally active global market leader • International colleagues in a pleasant working atmosphere • 100% remote / work-from-home position
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