Teleperformance
10,000+ employees
Founded 1978
🤝 B2B
🎯 Recruiter
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
Helpdesk / IT Support – Specialist
Job not on LinkedIn
🕒 April 4
🗣️🇩🇪 German Required
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Teleperformance
10,000+ employees
Founded 1978
🤝 B2B
🎯 Recruiter
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
📋 Description
• Handling IT incidents for business customers (hardware, software, network, access rights) • Working in the ticketing system: creating, prioritizing, tracking and escalating tickets according to SLA • Supporting business-critical applications and coordinating with external service providers • Professional customer communication and explaining technical solutions in an understandable way • Maintaining documentation and knowledge bases • Proactive monitoring of systems and responding to alerts
🎯 Requirements
• IT-savvy with basic knowledge of PCs, smartphones, tablets, printers, etc. • Knowledge of IT security and networking, Windows client, access management, and collaboration software • Fluent in German and English (C1 level) • Accurate, responsible, and solution-oriented working style • Reliable and a good team player
🏖️ Benefits
• Permanent employment contract • Full-time position • Paid training • Fixed salary with the opportunity to earn monthly bonuses • Professional and personal development at an internationally active market leader • International colleagues in a pleasant working environment • Fully remote position (100% Home Office)
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