Teleperformance
10,000+ employees
Founded 1978
🤝 B2B
🎯 Recruiter
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
Helpdesk / IT Support
Job not on LinkedIn
🕒 June 28
🗣️🇩🇪 German Required
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Teleperformance
10,000+ employees
Founded 1978
🤝 B2B
🎯 Recruiter
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
📋 Description
• Bearbeitung von IT‑Störungen für Geschäftskunden (Hardware, Software, Netzwerk, Zugriffsrechte) • Arbeiten im Ticketsystem: Erstellung, Priorisierung, Nachverfolgung und Eskalation von Tickets gemäß SLA • Support für geschäftskritische Anwendungen und ggf. Abstimmung mit externen Dienstleistern • Professionelle Kundenkommunikation und verständliche Erklärung technischer Lösungen • Pflege von Dokumentationen und Wissensdatenbanken • Proaktives Monitoring von Systemen und Reaktion auf Warnmeldungen
🎯 Requirements
• IT-affin und grundlegende Kenntnisse rund um die Verwendung von PCs, Smartphones, Tablets, Druckers etc. • Wissen über IT Security • Kenntnisse in Netzwerk, Windows Client, Access Management und Collaborative Software • Gute Deutsch und Englischkenntnisse • Neigung zu Genauigkeit, Eigenverantwortung und lösungsorientierten Arbeitsweisen • Zuverlässigkeit und Teamfähigkeit
🏖️ Benefits
• Unbefristetes Arbeitsverhältnis • Vollzeit Vertrag • Bezahlte Schulung • Fixes Gehalt und die Möglichkeit, monatliche Boni zu verdienen • Fachliche und persönliche Weiterentwicklung bei einem international tätigen Weltmarktführer • Internationale Kollegen in angenehmer Arbeitsatmosphäre • Einen Arbeitsplatz im Home Office - 100%
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