Teleperformance
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
Quality Analyst, Mandarin
Job not on LinkedIn
August 30
🗣️🇨🇳 Chinese Required
Teleperformance
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
📋 Description
• Conduct root cause and other data analysis • Conduct QA evaluations per client requirements and provides QA progress reports to team lead • Act as escalation point of contact for process questions, issues and resolution • Act as Subject Matter Expert (SME) for QA evaluations • Participate as project team member in problem prevention and continuous improvement projects
🎯 Requirements
• Bachelor’s degree or equivalent diploma in any discipline • Candidate must be able to work on rotational shift (3 shift / 5 working days) • Minimum 1 year’s experience as QA in call center • Proficiency in English & Cantonese in terms of written, reading and speaking • Able to start work immediately is preferred
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