Sales Enablement Analyst – Solution Architect

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🕒 March 24

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruiter

B2B • Business Services • Recruitment

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation, and the use of AI technologies. • You analyze customer requirements and processes to identify optimization opportunities and translate them into compelling proposals and tender documentation. • Together with interdisciplinary teams, you design forward-looking service and transformation models that are precisely tailored to individual customer needs. • You coordinate collaboration with business units, partners, and cross-functional teams to integrate all elements into a coherent overall solution. • You present complex concepts in clearly structured, visually appealing presentations. • You keep a constant eye on current market and technology trends and proactively contribute new ideas. • In addition, you take responsibility for the methodological development of our solution design approaches and actively contribute to the continuous improvement of our delivery models and best practices.

🎯 Requirements

• Completed degree in business administration, business informatics, or a comparable field preferred but not mandatory • Several years of relevant professional experience in Customer Care & Experience, Customer Service, (strategy) consulting, or Solution Design • Proven track record in designing and implementing multidisciplinary and/or cross-country solutions • Strong understanding of digital business models, modern CX technologies, automation, and AI applications • Experience in designing complex solutions and preparing proposals and tender documentation; ideally complemented by experience coordinating cross-functional teams • Confident presence, strong analytical skills, and strategic thinking • Excellent MS Office skills, particularly PowerPoint and Excel, and the ability to structure and visually present complex concepts • High level of self-drive, solution-oriented approach, and enthusiasm for digital transformation, innovative customer experiences, and current technology trends • Very good German and English language skills, both written and spoken

🏖️ Benefits

• Flexible working hours • Employee training • Innovative projects • Supportive, collegial work environment