Teleperformance
10,000+ employees
Founded 1978
🤝 B2B
🎯 Recruiter
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
Solution Architect – m/f/d
Job not on LinkedIn
🕒 June 29
🗣️🇩🇪 German Required
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Teleperformance
10,000+ employees
Founded 1978
🤝 B2B
🎯 Recruiter
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
📋 Description
• You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation, and the application of AI technologies. • You analyze customer requirements and processes to identify optimization opportunities and translate them into compelling proposals and tender documentation. • Together with interdisciplinary teams, you design forward-looking service and transformation models precisely tailored to individual client needs. • You coordinate collaboration with business units, partners, and cross-functional teams to integrate all elements into a coherent overall solution. • You present complex concepts in clearly structured, visually appealing presentations. • You keep a constant eye on current market and technology trends and proactively contribute new ideas. • In addition, you take responsibility for the methodological development of our solution-design approaches and actively work on the continuous improvement of our delivery models and best practices.
🎯 Requirements
• Completed degree in Business Administration, Business Informatics (Business Information Systems) or a comparable field preferred, but not mandatory • Several years of relevant professional experience in Customer Care & Experience, Customer Service, (strategy) consulting or Solution Design • Proven track record in designing and implementing multidisciplinary and/or cross-country solutions • Solid understanding of digital business models, modern CX technologies, automation and the application of AI • Experience designing complex solutions and preparing proposals and tender documentation; ideally complemented by experience coordinating interdisciplinary teams • Confident presence, strong analytical skills and strategic thinking • Very good MS Office skills, particularly PowerPoint and Excel, and the ability to structure and present complex concepts in a clear and visually appealing way • High level of initiative, solution-oriented working style and enthusiasm for digital transformation, innovative customer experiences and current technology trends • Excellent German and English skills, both written and spoken
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities
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