Teleperformance
10,000+ employees
Founded 1978
🤝 B2B
🎯 Recruiter
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
Solution Architect – Remote TPB&H
Job not on LinkedIn
🕒 April 28
🗣️🇩🇪 German Required
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Teleperformance
10,000+ employees
Founded 1978
🤝 B2B
🎯 Recruiter
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
📋 Description
• You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation and the use of AI technologies. • You analyze customer requirements and processes to identify optimization opportunities and translate them into compelling proposals and tender documentation. • Together with interdisciplinary teams, you design future-oriented service and transformation models tailored to individual customer needs. • You coordinate collaboration with business units, partners and interdisciplinary teams to integrate all elements into a coherent overall solution. • You prepare complex concepts in clearly structured, visually appealing presentations. • You keep a close eye on current market and technology trends and proactively contribute ideas and impulses. • In addition, you take responsibility for the methodological further development of our solution design approaches and actively work on the continuous optimization of our operating models and best practices.
🎯 Requirements
• A completed degree in economics, business informatics (Wirtschaftsinformatik) or a comparable field is preferred but not mandatory. • Several years of relevant professional experience in Customer Care & Experience, Customer Service, (strategy) consulting or solution design. • Proven track record in designing and implementing multidisciplinary and/or cross-border solutions. • Solid understanding of digital business models, modern CX technologies, automation and the application of AI. • Experience in designing complex solutions as well as preparing proposals and tender documentation; ideally complemented by experience coordinating interdisciplinary teams. • Confident presence, strong analytical skills and strategic thinking. • Very good knowledge of MS Office, particularly PowerPoint and Excel, and the ability to prepare complex concepts in a structured and visually appealing manner. • High degree of initiative, a solution-oriented working style and enthusiasm for digital transformation, innovative customer experiences and current technology trends. • Very good German and English skills, both written and spoken.
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities
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