Solution Architect

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🕒 June 29

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruiter

B2B • Business Services • Recruitment

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• You develop innovative, end-to-end solution concepts that intelligently combine customer experience, transformation, and the use of AI technologies. • You analyze customer requirements and processes to identify optimization potential and translate findings into compelling proposals and tender documentation. • Together with interdisciplinary teams, you design forward-looking service and transformation models tailored precisely to individual customer needs. • You coordinate collaboration with business units, partners, and cross-functional teams to integrate all elements into a coherent overall solution. • You present complex concepts in clear, well-structured, and visually appealing presentations. • You keep a close eye on current market and technology trends and proactively contribute ideas and impulses. • You also take responsibility for the methodological development of our solution design approaches and actively work on the continuous improvement of our delivery models and best practices.

🎯 Requirements

• Completed degree in Business Administration, Business Informatics, or a comparable field preferred but not mandatory • Several years of relevant professional experience in Customer Care & Experience, Customer Service, (strategy) consulting, or solution design • Proven track record in designing and implementing multidisciplinary and/or cross-border solutions • Solid understanding of digital business models, modern CX technologies, automation, and the application of AI • Experience in designing complex solutions as well as preparing proposals and tender documentation; ideally complemented by experience coordinating interdisciplinary teams • Confident presence, strong analytical skills, and strategic thinking • Excellent MS Office skills, particularly PowerPoint and Excel, and the ability to structure and present complex concepts in a visually appealing way • High self-initiative, solution-oriented working style, and enthusiasm for digital transformation, innovative customer experiences, and current technology trends • Very good written and spoken German and English

🏖️ Benefits

• Flexible work arrangements • Professional development