Supervisor

Job not on LinkedIn

🔥 0 minutes ago

🇧🇦 Bosnia and Herzegovina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Supervisor

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Lead and motivate the team daily to achieve set goals • Conduct coaching and regular feedback sessions • Promote internal communication and collaboration within the team and with other departments • Implement internal and client-specific processes • Adapt quickly to changes • Provide professional and disciplinary leadership and support to an existing team • Review team performance and take responsibility for team success and continuous improvement • Motivate, train, and manage employees daily

🎯 Requirements

• Professional experience is required; no minimum duration is specified • Ability to monitor, analyze, and control performance metrics (AHT, QA, productivity, adherence, SLAs) • Confidently handle escalations, sensitive customer cases, and operational risks • Understanding of data confidentiality, process compliance, and the requirements of regulated industries • Flexibility to support onboarding, nesting, and training activities during ramp-up phases • Strong verbal and written communication skills in German (minimum C1) and English (minimum B2) • Ability to coach, develop, and motivate advisors to ensure consistent quality and compliance • Submit a cover letter and CV in German, combined into one PDF document • Applications must be complete to be considered • Use a private PC to submit your application

🏖️ Benefits

• Remote work from home • Full-time employment