Supervisor

Job not on LinkedIn

🔥 23 minutes ago

🇧🇦 Bosnia and Herzegovina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Supervisor

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Provide functional and disciplinary leadership and support to an existing team • Monitor team performance and take responsibility for team success and continuous improvement • Motivate, train, and manage employees on a daily basis • Lead and motivate the team each day to achieve established targets • Conduct coaching sessions and regular feedback discussions • Promote internal communication and collaboration within the team and with other departments • Implement internal and client-specific processes • Adapt quickly to changes • Handle escalations, sensitive customer cases, and operational risks, making well-informed decisions • Coach, develop, and motivate advisors to ensure consistent quality and compliance

🎯 Requirements

• Professional experience required • Ability to monitor, analyze, and manage performance metrics (AHT, QA, productivity, adherence, SLAs) • Confidently handle escalations, sensitive customer cases, and operational risks • Understanding of data confidentiality, process compliance, and the requirements of regulated industries • Flexibility to support onboarding, nesting, and training activities during ramp-up phases • Excellent verbal and written communication skills in German (minimum C1) and English (minimum B2) • Proven ability to coach, develop, and motivate advisors • Cover letter and CV in German, combined into a single PDF document • Apply via the internal careers portal by August 11, 2026

🏖️ Benefits

• Remote work model (work from home) • Full-time employment