WFM Real-Time Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇧🇦 Bosnia and Herzegovina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Create and maintain schedules based on interval forecasts, taking into account the requirements of clients, management, and employees • Monitor variances between available and required staffing levels for each interval and develop appropriate adjustment solutions • Analyze data and prepare statistics, charts, and reports • Continuously develop knowledge of relevant tasks and the tools used • Act as a point of contact for employees on all relevant WFM topics • Work closely with regional and local WFM teams and take on operational responsibilities during absences • Manage staffing levels and available resources in line with forecast targets • Optimize workload capacity across all channels to meet forecasts within defined KPIs and ensure optimal skill allocation

🎯 Requirements

• A commercial qualification or professional experience in service or contact-center environments is preferred • Very good knowledge of MS Office, particularly Excel (PivotTables, formulas, functions, charts, etc.) • Experience in workforce scheduling and/or real-time management is desirable • Experience with workforce planning software (e.g., TSQ, Aspect, or comparable systems) is an advantage • Strong numerical aptitude and analytical thinking • Very good written and spoken English and German are required • Ability to analyze critical situations in operational planning and propose appropriate solutions • Ability to interpret complex contractual provisions related to workforce scheduling and real-time management • Excellent communication and interpersonal skills • High resilience and flexibility • Team-oriented approach to work • Analytical, structured, and results-oriented working style, combined with a high level of initiative • High degree of accuracy and strong attention to detail • Up-to-date CV and cover letter required

🏖️ Benefits

• Full-time position • Remote work opportunity • Dynamic and collaborative work environment